PSLP agreement

Customers choose Microsoft Lync technologies knowing they can have premier level support. PROCOMIX is one of the few partners worldwide that is certified for Lync Premier support, by being a Microsoft “Premier Support for Lync Partner” where PTG handles Premier Support on behalf of Microsoft in Europe, Middle East and Africa region.

When you deploy a Lync voice solution alongside instant messaging/presence, and conferencing, you need to engage a Lync Certified Support Partner as the company’s primary support contact. PSLP partners are committed to providing support and resolving issues that Lync customers may encounter via their highly-skilled Support Engineers and Depth Support Engineers. PSLP partners are highly skilled, have a Microsoft Gold Communications Competency, and have met all annual training and certification criteria in the Microsoft Premier Support for Lync Partners program, and have a signed back to back agreement with Microsoft Tier 4 team which is the product development engineering team.