Customers choose Microsoft Lync technologies knowing they can have premier level support. PROCOMIX is one of the few partners worldwide that is certified for Lync Premier support, by being a Microsoft “Premier Support for Lync Partner” where PTG handles Premier Support on behalf of Microsoft in Europe, Middle East and Africa region.
When you deploy a Lync voice solution alongside instant messaging/presence, and conferencing, you need to engage a Lync Certified Support Partner as the company’s primary support contact. PSLP partners are committed to providing support and resolving issues that Lync customers may encounter via their highly-skilled Support Engineers and Depth Support Engineers. PSLP partners are highly skilled, have a Microsoft Gold Communications Competency, and have met all annual training and certification criteria in the Microsoft Premier Support for Lync Partners program, and have a signed back to back agreement with Microsoft Tier 4 team which is the product development engineering team.