Support and Service Agreement
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Customer Support
Our support team is ready to assist you with any requests or inquiries, Monday to Friday from 9:00 am to 5:00 pm (GMT +2).
As for urgent incidents that may arise, we remain available 24/7.
You can reach us through our hotline, WhatsApp at +961 76 555411, or via email at support@ptgroup.eu.
Our Clients' satisfaction is our priority!
Service Agreement
We have a set of Comprehensive Service Agreements that clearly outline the scope of services that we provide, the working conditions, agreement terms and pricing.
Quality of Service
We follow clear procedures using previously set Service Levels that include the following: case type, escalation level, response time and charges.